FAQ's | VGBazaar

FAQ

Frequently Asked Questions

1. How do I track the status of my order?

To track your order status: Desktop/Laptop: At the top of the website, you will see the "Track Order" option. Mobile: Click on the three-line menu icon and select "Track Order." You will also receive a tracking ID and the estimated delivery date via email or whatsapp. Click Here to Tack your order"Tracking link"
2. When and how can I modify or cancel an order?

You can cancel your order within 24 hours of placing it, while it is still in the processing stage. To modify an order, please contact customer support.
3. Why was my order or item(s) canceled?

Your order or part of your order may be canceled for several reasons, such as: Issues with verifying your payment details. The item(s) may have gone out of stock. Delivery restrictions in your area. We apologize for any inconvenience caused. You will not be charged for any canceled items. An email will be sent to explain the reason for the cancellation.
4. What happens if I entered the wrong delivery address?

If you entered an incorrect delivery address for an online payment order, a fine of ₹100 will be applied.
5. Is Cash on Delivery (COD) available?

No, Cash on Delivery (COD) is not available on the VGBazaar website due to issues with unknown and spam orders. We only accept online payments. However, if you need to place a COD order, you can do so on Amazon or Flipkart, where VGBazaar products are also available. Please note- You will lose out on exclusive offers and discounts available only on the VGBazaar website.
6. How do I return or replace an item?

If you wish to replace an item, you will need to speak directly with our customer support team for further assistance.
7. What payment methods do you accept?

We accept all major credit/debit cards, net banking, UPI, and popular mobile wallets.
8. Do you offer free shipping?

Yes, we offer free shipping on all products.
9. What should I do if I have issues using a coupon code?

If you encounter any issues while using a coupon code, please contact our customer support team for assistance.
10. Can I order from other platforms?

Yes, if you are facing issues ordering from our website, you can place orders on Amazon or Flipkart, where we are also available. However, please note that you will miss out on exclusive offers and discounted prices available only on the VGBazaar website.
11. How do I contact customer support?

For any queries or issues, you can reach out to us via: Email: info.vgbazaar@gmail.com WhatsApp: +91 96919 27296 Telephone: +91 76724 62446 We are available from 10 AM to 10 PM.